June 2020 Protocol Update
To our valued Forrest Avenue Animal Hospital Clients,
First, we would like to thank you all for your understanding and patience during these challenging times!
We will be changing our protocols for bringing your furry kids in starting today (June 3rd). When you arrive for your pet’s appointment, call the office at 302-736-3000 to let us know you are here. The receptionist will ask you a few questions, including if you are ill and have you been around a person that tested positive for COVID-19. When the doctor is ready to see your pet, we will call you into the office. Like your owner doctor’s office, we will be taking your temperature with an infrared thermometer upon entry into the building. We ask that only one person comes in per pet at this time and you must be wearing a face mask/covering. A technician will meet you at the door and escort you to the exam room. After your pet’s examination, the technician will also be able to collect payment from you in the exam room. After payment, the technician will escort you out of the building. If you are not comfortable coming in, we can still offer curbside service for you.
If you have medications or pet food that you need to pick up, we will still be doing curbside services for those. Call to order your pet’s medication or food, we will take payment when the medication or food is ready for pick up. When you arrive, call us to let us know which parking spot you are in and we will bring it out to you.
Be sure to check out our online store for delivery direct to your house! forrestavenueanimalhospital.vetsfirstchoice.com
**IF YOU ARE EXPERIENCING ANY SYMPTOMS SUCH AS FEVER, COUGHING, OR RESPIRATORY DISTRESS, PLEASE CANCEL ANY PROCEDURES FOR YOUR PET.
We hope that you, your family, and friends are continuing to do well! Should you have any follow up questions or concerns, please do not hesitate to contact our office directly at 302-736-3000 or to email us at firstname.lastname@example.org.
Your Forrest Avenue Animal Hospital Veterinary Team